FAQ
Frequently Asked Questions
Welcome to the FAQ section of AG SILKS.
We have answered some of the most common questions regarding orders shipping customization saree care and shopping assistance.
Orders
How do I place an order?
Browse our collections select your preferred saree and proceed through the checkout process to complete your order securely.
Can I modify my order after placing it?
Order modifications are possible only before dispatch. Please contact our support team at the earliest for assistance.
Can I cancel my order?
Orders can be cancelled before dispatch. Customized sarees including falls pico and tassel services cannot be cancelled once processing begins.
How will I know if my order is confirmed?
You will receive an order confirmation through email WhatsApp or SMS once your payment is successfully processed.
Shipping
How long does delivery take within India?
Orders are generally dispatched within 4–6 business working days. Delivery timelines may vary based on location and courier partner availability.
Do you offer international shipping?
Yes we ship worldwide through trusted international courier partners.
How long do international orders take?
International deliveries usually take approximately 4–15 business working days depending on customs clearance and destination country regulations.
How can I track my order?
Tracking details will be shared via email WhatsApp or updated on the website once your order has been dispatched.
Will customs duties apply for international orders?
Import duties taxes or customs charges may apply depending on your country regulations and must be borne by the customer if applicable.
Saree Customization
What are Falls And Pico services?
Falls and pico are finishing services added to sarees for improved drape structure durability and ease of wear.
Does tassel work require additional time?
Yes tassel work and customization services may require additional processing time before dispatch.
Are customized sarees eligible for return or exchange?
Customized sarees including falls pico and tassel services are not eligible for return exchange or cancellation.
Product Information
Will blouse fabric be included with the saree?
Most sarees include blouse fabric unless otherwise specified in the product description.
Will the saree colour look exactly the same as shown online?
We make every effort to capture accurate colours. However slight variations may occur due to photography lighting screen settings and device display calibration.
Are your sarees handwoven?
Many of our collections feature handcrafted and handwoven sarees created using traditional weaving techniques.
Why do some sarees have slight irregularities?
Minor variations in weave zari motifs or texture are natural characteristics of handcrafted sarees and reflect authentic artisanal craftsmanship.
Do you restock sold out sarees?
Selected designs may be restocked depending on weaving availability and demand. You may contact our team for updates.
Payments
What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallet Payments
- International Payment Methods
Is Cash On Delivery available?
Cash On Delivery availability may vary depending on location and order value.
Are international cards accepted?
Yes most major international cards and payment methods are accepted.
Returns And Exchanges
What should I do if I receive a damaged product?
Please share:
- Parcel opening video
- Order number
- Name
- City
within 48 hours of delivery through our WhatsApp support for assistance.
Do you accept returns for colour variation?
Returns or exchanges based solely on colour variation will not be accepted due to differences in screen and device display settings.
Saree Care
How should I care for silk sarees?
We recommend dry cleaning silk sarees and storing them folded in a cool dry place away from direct sunlight.
How should I store sarees for long term use?
Store sarees in breathable fabric covers and refold them periodically to maintain fabric quality and zari longevity.
Store And Assistance
Do you offer bridal consultations?
Yes we provide personalized bridal saree assistance and styling support.
Can I shop through WhatsApp or Instagram?
Yes our team can assist you through WhatsApp and Instagram for product inquiries and purchase guidance.
Do you have a physical store?
Yes you may visit our store in Bangalore for an in person shopping experience.
Need More Assistance?
For any additional questions feel free to contact the AG SILKS customer support team through:
- Website contact form
