Returns & Exchange Policy

At AG SILKS, many of our sarees and handcrafted textiles are created using traditional weaving dyeing painting and hand-finishing techniques.

As these processes involve skilled craftsmanship and artisanal work, slight irregularities in weave texture motifs zari detailing or dye patterns may naturally occur. These are inherent characteristics of handcrafted products and reflect the authenticity and uniqueness of the saree. Such variations will not be considered as defects or damages.

Every order undergoes multiple levels of quality inspection before dispatch to ensure that the product reaches you in excellent condition.

We encourage customers to explore our customer experiences and connect with us directly for any assistance or clarification before placing an order.

Colour Variation Disclaimer

We take utmost care to present product colours as accurately as possible through our photography and editing process.

However slight colour variation of approximately 5–10% may occur due to:

• Screen brightness
• Mobile or laptop display settings
• Browser configurations
• Image resolution
• Individual device colour calibration

For this reason returns or exchanges based solely on colour variation will not be accepted.

Damaged Product Assistance

In the rare event that you receive a damaged product kindly share:

• A clear parcel opening video
• Order number
• Customer name
• City

The above details must be sent to our WhatsApp support within 48 hours of receiving the parcel.

Requests submitted without an opening video or after the specified timeline may not be eligible for review.

Non Returnable Products

The following items are not eligible for return or exchange:

• Customized sarees
• Sarees with falls pico or tassel services
• Preorder sarees
• Sale or discounted products
• Gift cards

Exchange Eligibility

Eligible exchanges if approved will be processed subject to product availability.

AG SILKS reserves the right to approve or decline exchange requests after reviewing the product condition and submitted evidence.